FAQ

Human Resources

I am interested in a position – how do I apply?

We have dedicated human resources representatives assigned to each district to walk you through the onboarding process. If you are interested in a position, complete and submit and online application.

How long does the onboarding process take?

We will work with you one and one to get you through the process. It is the applicant's responsibility to be diligent and obtain the necessary documentation to come on board. Our goal is to get you in and working in the classroom as quickly as possible.

What are the initial documents that you will need to see from me?

Standard forms for working in the public school system; Resume, References, TB test or Chest x-ray, PA Child Abuse clearance, PA State police clearance, FBI fingerprint clearance, PA teaching certification, emergency certificate, or proof of education, depending on position.

Am I responsible for the cost of the required documents or will the company cover the cost or reimburse?

Yes, the applicant is responsible for the cost of acquiring all required documentation.

Is there a requirement for how many days I have to work?

Nope! We obviously want you to work as much as you can, but we understand everyone's schedule is different. Just work a few times throughout the school year to remain active in our system.

Do you offer full-time employment? Benefits?

We fill daily report (Monday-Friday) positions, as well as, day-to-day substitute positions. These positions are not considered full-time due to the hours worked, but our daily report staff have the assurance of working a consistent schedule. STS does not contribute/offer traditional healthcare plans to our employees. However, we do offer other employee benefits, such as supplemental insurance, 401K Savings Plan, Referral Program, Educator Discounts, etc.).

Am I paid when school is out of session?

Holidays, in-service days, etc. are unpaid days for our staff. However, you may apply for unemployment compensation over the extended (winter and summer) breaks.

What is the hourly rate?

Pay rates vary depending on the district and assignment. This will be discussed directly with the candidate if a position is offered during/after the interview process.

I am a retired teacher. Will working for STS affect my PSER's?

Nope! We are not a licensed education agency, so we will not affect your PSERS whatsoever.

Can I work in more than one school district?

Yes, during the onboarding process you will complete a school district selection checklist and be able to choose one or as many districts that you are interested in working in.

I have a bachelor's degree. Do you offer an emergency certificate program that will allow me to substitute teach?

Yes! STS has a program designed for you called the Guest Teacher Program. We issue specific online training to provide you with the tools to navigate the classroom. We work with a local intermediate unit to process emergency certificates to allow you to substitute teach day to day. These certificates can be renewed year after year.

Do you offer alternative positions that do not require a bachelor's degree?

Absolutely! Depending on the school district you are interested in working in, we staff paraprofessionals, nurses, classroom monitors, clerical staff, custodians, recess monitors, noon time aides, personal care assistants, student teachers, and more! Contact us to learn more about these opportunities.

I used to work for STS and now I would like to come back. Should I apply online?

Give us a call and we can take a look at your file to see your status in our system. We can provide you the necessary forms for a quick turn around rehire process.

How can I reach your department?

There are always representatives available to help. Give us a call 1-800-357-SUBS or email us hrcommon@thesubservice.com

Customer Service

Where do I find my PIN number for Frontline?

Login to Frontline. Click on Preferences then Phone Credentials. You will need to use the 6 digit Multi-District PIN number. If one is not created, please create one.

How do I turn off the phone calls in Frontline?

STS cannot turn off the calling feature for Frontline. There is an option to turn off your calls, but if you make that selection and do not accept an assignment for that day, you may receive phone calls in the morning from the automated system. If you are unavailable for the day, please add a Non-Work day in your calendar and that will remove your name from the available sub list for that day.

How do I enter non-work days?

Frontline: Once logged in, you will see 3 calendars, underneath that will be 4 tabs. Click on Non-Work Days, click on the Add Non-Work Day button. You can then enter the days you are unavailable. You can also add a reason if you wish, but it is not required.

Red Rover: Click on My Schedule, then click on Manage Availability. If it’s the same day of the week that you are unavailable, you can change that in the recurring availability. If they are random days, you can add it into the non-recurring event. You can also add a reason if you wish, but it is not required.

How do I add more school districts to my account?

Our HR department needs to send your clearances over to those districts for approval. Please reach out to STS to add on a new school district.

How do I merge my school districts?

Frontline: You will receive an invitation for each school district that you add on. Create your username/password one time. After that for each invitation, click on the hyperlink below the blue button and put in the username/password you created. Do not create another username.

Red Rover: Your accounts will be merged together automatically.

How do I clock in/out for assignments?

You will only clock in/out for assignments if instructed to do so by someone at STS. Typically, your assignments are tracked through Frontline or Red Rover and clocking in/out is not required.

Why is Frontline asking for a 5 digit PIN when I have a 6 digit PIN?

Every substitute with STS is considered a Multi-District substitute and will need to create a 6 digit PIN, even if you only sign up to work in one school district.

Can I make my Red Rover schedule and Frontline/Aesop schedule go on one account?

Unfortunately, no. You need to keep track of two different schedules to make sure you don't double book.

How can I reach your department?

There are always representatives available to help. Give us a call 1-800-357-SUBS or email us helpdesk@thesubservice.com

Payroll

When do I get paid?

Payroll is processed on a bi-weekly basis and is direct deposited every other Wednesday. The direct deposit pay schedule can be found on the Employee Portal under Payroll and Useful Links.

How do I access my paystubs?

You may access your paystubs by registering on the Paychex Flex website. The instructions are located on the Employee Portal under Payroll and Useful Links.

What are the pay rates for each district?

A list of the District Pay Rates are located on the Employee Portal under Payroll and Useful Links.

Where do I track my work hours?

Your hours are assigned/tracked in Aesop or Red Rover. Timesheets are not required unless you receive e-mail notification from the Payroll Department where to submit hours.

How can I change my phone number and/or e-mail?

Please contact STS so that we may update your phone number or e-mail address on file.

How can I update my address?

Please contact the Payroll Department at directpay@thesubservice.com to your update your address on file. A payroll representative will send you the revised W-4 and Act 32 documents to complete and return. Once we receive the revised forms, we can update your address in our system.

How can I make changes to my W-4 or direct deposit?

Please contact the Payroll Department at directpay@thesubservice.com to make changes to our W-4 or Direct Deposit. Our Payroll Department will send you the revised documents to make the requested changes.

When can I file for Unemployment?

You may file for Unemployment during the holiday and summer breaks. Please be aware STS does not determine eligibility for UC benefits.

When will I receive my W-2?

W-2s are sent via US Mail by January 31st for the previous tax year. If you opted to receive your W-2 electronically only, you may access the Paychex Flex website by logging in with your user name and password. This is located under Tax Documents.

How can I reach your department?

There are always representatives available to help. Give us a call 1-800-357-SUBS or email us directpay@thesubservice.com

Frequently Asked Questions

Human Resources

Customer Service

Payroll

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